- You are liable for the courier costs of returning the goods to us.
- You must return the goods in their original packaging or similar.
- You must include a printed copy of the sales invoice with the returned goods highlighted.
- You must insure the goods are insured as any damage will be your liability as the sender.
- The goods must be unopened and unused and in perfect condition.
- Any health or safety seals or security seals must be intact.
To return goods to us, simply send us an message with the following information:
- Your name and the order number.
- The reason you are returning the goods.
- The exact date that the goods will arrive at our warehouse via courier.
Please send the goods to:
Tralee Road Business Centre
If you paid for standard delivery when you made the order, we will refund this if you return it. If you chose a more expensive delivery option, you'll have to pay the difference.
If we deliver the wrong product, a product is faulty or defective or is not as described, please notify us within 7 days of receiving and we will either replace or resend the items or organize a full refund once the goods are returned to us.